Division/Department
Reports to
Director of Financial Aid
Position Type
Full-Time
Job Summary
The Financial Aid Counselor, under the direction of the Director of Financial Aid, is responsible for interpreting federal, state, and institutional financial assistance rules, policies and procedures. The counselor will conduct a wide range of activities necessary for ensuring that students meet all eligibility requirements for awarding all federal, state, and institutional aid. The counselor will also be directly responsible for managing scholarships and the Federal Work Study Program.
Essential Duties & Responsibilities
- Review eligibility of student aid applicants and conduct application verification
- Award financial aid to eligible students, per federal, state and institutional guidelines
- Provide quality customer service to students, their parents, and university personnel
- Communicate with students and parents in person, by telephone, virtual and email
- Generate award letters and other correspondence
- Coordinate the Federal Work-Study program
- Assist in the university’s recruitment and retention efforts through campus outreach, high school visitation, college fairs and alumni activities
- Serve as a liaison between financial aid and other campus offices regarding financial aid administration and processing
- Promote a positive image of the Financial Aid Office by making presentations which explains both the various financial aid programs and associated application processes.
- Assists in the preparation of required statistical reports by collecting data and keeping accurate records on programs administered by the Financial Aid Office and by designing and revising forms as appropriate.
- Default Management
- Reconciliation
- Other duties as assigned by the Director
Required Knowledge, Skills and Abilities
- Strong oral and written communication skills
- Ability to effectively analyze and interpret mandated policies, procedures and regulations
- Excellent organizational skills
- Proficiency in Microsoft Excel, Word and other computer related skills
- High level of customer service skills and interpersonal skills
- Ability to multi-task in fast paced situations
- High level of accuracy and attention to detail
Minimum Qualifications
Bachelor’s degree and 1-3 years of financial aid, business, or accounting experience; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties. Able to communicate effectively verbally and in writing. Must be or become familiar with financial aid policies and programs offered by the college.
Preferred
Experience in compliance auditing. FAA Certification. Experience with PowerFAIDS. Experience with Banner
Wilberforce University
Founded in 1856, Wilberforce University is America’s first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.
Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers’ social, professional and cultural amenities and airports.
Wilberforce University is an Equal Opportunity Employer
How to Apply:
To apply for the Financial Aid Counselor position, use the “Quick Apply/Submit Resume” button below to submit your information, cover letter and resume to the Wilberforce University Department of Administration and Human Resources.