Offer support and technical assistance to end-users on campus in addition to student’s IT needs.
· Responding to queries via Screenconnect, Helpdesk, email, or phone
· Knowledge on Canvas preferred
· Ability to communicate properly, effectively and respectfully
· Providing technical assistance for questions and problems or defer to the Systems Administrator
· Help end-users with light IT duties on Windows machines
· Diagnosing system errors and other issues
Essential Duties & Responsibilities
· Following up with customers to ensure full resolution of issues
· Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
· Running reports to analyze common complaints and problems
· Installing or changing software to fix issues
· Remotely accessing hardware or software for clients to make changes and fix problems
Required Knowledge, Skills and Abilities
Help Desk Skills
· Strong critical thinking skills
· Strong Computer Skills
· Ability to Troubleshoot and Diagnose Problems
· Familiarity with Windows 7 & 10, Office365,
· Experience with Network Repairs and Analysis
· Good Customer Service Skills,
· Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
· Education in Computer Repairs and how to Troubleshoot Problems.
Founded in 1856, Wilberforce University is America’s first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.
Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers’ social, professional and cultural amenities and airports.
Wilberforce University is an Equal Opportunity Employer
How to Apply:
To apply for the Help Desk Technician position, use the “Quick Apply/Submit Resume” button below to submit your information, cover letter and resume to the Wilberforce University Department of Administration and Human Resources.
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