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Student Engagement and Success
Reports to

Director of Housing and Residence Life

Position Type


Job Summary

The Resident Success Coordinator is a student success-focused position. This position is a member of the Division of Student Engagement and Success, with a focus on student success within the residential population. This is a 12-month, full-time, live-on position. The position is responsible for creation and implementation of programs that support the division student success metrics. In addition, the RSC will oversee a leadership scholars program, while creating a living and learning community.

This position requires an individual to oversee a student staff, lead the living and learning communities, implement best practices for student development and student success, conceptualize and deliver experiences that build community, engage student constituents through innovation and technology, generate a safe and healthy living environment through practice and collaboration, have outstanding communication skills, to critically think, and the ability and availability to respond immediately to student emergencies/crisis. This position requires evening and weekend hours, and after-hour interventions and responses.

Essential Duties & Responsibilities

Day to Day Duties:

  • Supervise Community Assistants to ensure a residence hall that facilitates respect, inclusivity, and collaboration
  • Collaborate with First Year Experience to support classroom and student development efforts.
  • Implement safety and security protocol and procedures
  • Establish and oversee community standards
  • Participate in On-Call Rotation and respond to hall related issues and crisis (ex. fire alarms, safety checks, health and wellness checks)
  • Oversee scholars program, designed to enhance the development of selected students.
  • Assist students during crisis through interventions and support.
  • Facilitate resolutions in roommate conflict, personal situations, and low-level student conduct issues.
  • Develop a knowledge of campus and community resources to ensure timely responses and referrals (counseling, health, crisis response, financial aid, etc.)
  • Work with Facilities to maintain and manage physical plant
  • Identify and implement best practices for living communities
  • Assists Director of Housing in maintaining room assignments, key/entry assignments, front desk supervision

Required Knowledge, Skills and Abilities

  • Promote academic excellence in and outside the classroom and promote the college mission and Wilberforce University.
  • Participate in professional development and associations.
  • Generally be available to staff and students at irregular hours and respond to crisis and emergencies.
  • Assume responsibility for coordinating crisis response actions for residence life (i.e. campus emergencies, suicide, deaths, injuries, etc.).
  • Partner with departments, including the Center for Academic Support and Student Success, to advance departmental functions, programs, and events, and to advance the college purpose and mission.
  • Assume responsibility to advance and develop additional programs and duties, necessary for the implementation of Student Engagement and Success and institutional strategic priorities.
  • Assume other responsibilities as assigned.

Minimum Qualifications

Bachelor’s or Master’s Degree in higher education, student development or student counseling. Successful Experience in residential communities (particularly with living and learning communities) and programming.

Wilberforce University

Founded in 1856, Wilberforce University is America’s first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.

Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers’ social, professional and cultural amenities and airports.

Wilberforce University is an Equal Opportunity Employer

How to Apply:

To apply for the Resident Success Coordinator position, use the “Quick Apply/Submit Resume” button below to submit your information,  cover letter and resume to the Wilberforce University Department of Administration and Human Resources.

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