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Center for Academic Support and Student Success (CASSS)
Reports to

Director of CASSS

Position Type


Job Summary

Under direction of the Director for the Center of Academic Support and Student Success, the Student Success Coach and ADA Compliance Officer is responsible for the comprehensive efforts of advising and student development of students with disabilities of WU students.



Essential Duties & Responsibilities


  • Meet with students to identify barriers to full participation in the curricular and co-curricular environments and determine appropriate access and accommodations.
  • Coordinates the provision of access and reasonable accommodations in consultation with students, faculty, and staff.
  • Provide information, resources, and referrals to students with disabilities and communicate with university faculty, staff, and administrators.
  • Maintain appropriate records by documenting communication with and regarding students and recording recommended courses of action or accommodations.
  • Provide consultation throughout the University on accessible environments, social construction of disability, and intersections of disability with campus environments.
  • Participate in professional development activities through presentation, publications, attendance at conferences, and/or related activities.
  • Aware of national, state, and local disability-related issues and regulations.
  • Plans, coordinates, and implements student success workshops for faculty members to better support students with disabilities.


  • Collaborates with CASSS team for Academic advising and retention efforts for students by developing, planning, goal setting, implementation, evaluation, and accountability of student success.
  • Coordinates with faculty on student early alerts, academic decline, absenteeism and other student academic concerns.
  • Collaborates with the CASSS and Academic Affairs personnel to integrate student success strategies.
  • Plan and implement student success workshops (face-to-face/virtual).
  • Advises students on academic goals from first-year students to graduation.
  • Participates in shared governance through service on planning and/or operations committees and task forces.


  • Participate in New Student Orientation: make presentations; advise and register students for classes; resolve issues and evaluate courses
  • Review and perform preliminary evaluation of transcript and provides early advisement to transfer students
  • Advises students and assists with developing academic schedules and makes referrals to services offered on-campus
  • Develop and maintain student files and records, monitor student academic progress, refer students to campus resources
  • Support students in establishment of academic and career goals; and identify challenges that may negatively impact student success
  • Provide current and prospective students with in-depth information regarding course descriptions, prerequisites, program requirements and registration procedures


  • Represent center and college at meetings, open houses, and recruitment events
  • Perform other work-related duties as assigned.

Required Knowledge, Skills and Abilities

  • Knowledge of effective practices for students with disabilities and student success.
  • Knowledge of leadership and management principles and techniques.
  • Knowledge of due process for resolving student complaints or issues.
  • Ability to effectively communicate orally or in writing.
  • Ability to build and maintain collaborative internal and external relationships with broad constituencies.
  • Ability to use appropriate technology for data tracking, reporting, and presentations.
  • Ability to implement innovation in academic and retention support processes.
  • Ability to collaborate with team members.
  • Ability to relate to and empathize with the needs of a diverse student population.
  • Ability to exercise group leadership skills, which emphasize collaboration, consensus building, conflict resolution, and problem solving.


Minimum Qualifications

  • Bachelor’s degree from an accredited college/university, preferably in business, education, or related discipline.
  • Minimum of 3 years in higher education, human relations, mental health counseling, business administration or related field of study.
  • Experience working with diverse student populations.
  • Experience supporting students with disabilities and student success.

Preferred Qualifications

  • Master’s degree from an accredited college/university.
  • Special Education Certifications, a plus.
  • Up to date on ADA Compliance regulations for local/state/national.
  • Three years of supervisory and teaching experience in higher education.

Wilberforce University

Founded in 1856, Wilberforce University is America’s first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.

Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers’ social, professional and cultural amenities and airports.

Wilberforce University is an Equal Opportunity Employer

How to Apply:

To apply for the Student Success Coach and ADA Compliance Officer position, use the “Quick Apply/Submit Resume” button below to submit your information,  cover letter and resume to the Wilberforce University Department of Administration and Human Resources.

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